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Service availability

We at penulis operate our platform within the framework of applicable local and international law. Our services are available only in jurisdictions where online gaming and sports wagering are legally permitted. Users access penulis at their own discretion and are responsible for verifying that such access complies with the laws of their country, state, or region. We do not deliberately market or provide services in jurisdictions where such activities are expressly prohibited by law. Our compliance team monitors regulatory changes; if a user's jurisdiction restricts our services, we may suspend access or request account closure. This notice is not legal advice — consult local counsel to confirm your jurisdiction's rules.

Account eligibility

To open an account on penulis, you must be of legal age in your jurisdiction — typically 18 or older, though this varies by location. During account creation, you confirm your age and eligibility; during mobile verification, you provide identity details used to confirm your legal status. Our KYC (Know Your Customer) process cross-references your submitted information against identity databases to prevent fraud and underage access. We do not knowingly allow minors to register or transact. If we discover an account belongs to a minor, we close it immediately and flag it for compliance review. All users warrant that they meet the age and eligibility requirements of their jurisdiction.

Local-law responsibility

Each user bears sole responsibility for ensuring that their use of penulis complies with applicable law in their jurisdiction. Our terms of service state this clearly; by opening an account, you acknowledge and accept this responsibility. Laws governing online gaming, betting, and casino games vary widely — from strict prohibition to full regulation to grey areas with unclear status. We provide a platform; we do not provide legal counsel. Before accessing penulis, confirm that doing so does not violate local statutes, regulations, or licensing rules. If your jurisdiction imposes restrictions or your personal circumstances change, cease use immediately. We may audit accounts and suspend access if we detect signs of non-compliance or regulatory risk.

Data and privacy scope

penulis collects personal data to operate accounts, process payments, prevent fraud, and comply with law. During sign-up, we collect name, email, mobile number, and date of birth. During verification, we may request government ID, proof of address, and payment-source confirmation. This data is encrypted and stored securely on our servers. We do not sell personal data to third parties. We share information with payment processors (DANA, OVO, etc.), our bank partners, and law-enforcement agencies if legally required. Our full privacy policy appears at /privacy-policy/ and outlines data retention, access rights, and deletion procedures. You may request a copy of your data or request deletion (subject to legal holds for KYC and transaction records).

Contact for legal inquiries

If you have questions about our jurisdiction notice, privacy practices, data handling, or compliance procedures, contact our legal team via the support portal in your account dashboard. Select "Legal inquiry" as the issue category; provide a clear description of your question. Our legal team responds within 5–7 business days. For urgent compliance matters or regulatory notifications, email the address listed in our terms of service. We maintain a dedicated compliance officer who handles formal requests from users, legal counsel, and government bodies. All inquiries are logged and handled confidentially. We aim to be transparent about our operations and welcome questions about how we handle your data and comply with local law.