penulis Platform Privacy Notice

This page describes what we collect when you use penulis and how we keep that data protected. We at penulis take your privacy seriously. When you create an account, deposit funds, place bets on football matches or esports tournaments, or play live-dealer games, we collect information necessary to verify your identity, process your payments, and comply with applicable law. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond your account on penulis.

Our privacy practices apply to all users accessing penulis from supported jurisdictions. We store your data on secure servers and use industry-standard encryption to protect sensitive information. This notice explains what data we collect, how we use it, who has access to it, and what rights you have regarding your information.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team using the channels listed at the end of this notice.

What Data We Collect on penulis

We collect different categories of data depending on how you use penulis. When you create an account, we collect your email address, password, and basic profile information. To verify your identity and comply with anti-money-laundering regulations, we require your full name, date of birth, and a copy of your Indonesian ID or passport. We also collect proof of address—a utility bill or bank statement dated within the past three months.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, we collect transaction details including the amount, payment method, and timestamp. We do not store your full bank account number or payment card details; our payment processors handle that information securely on their own servers.

When you place bets on Liga 1 matches, Piala AFF tournaments, or esports events, we record your bet details—the event, market type, stake amount, and outcome. We also track your play across live-dealer tables, slots, and other games. This data helps us calculate your loyalty tier, weekly cashback, and referral rewards. We collect your IP address and device information to detect fraud and prevent account abuse.

Identity Data
Name, date of birth, ID number, proof of address — collected during account verification.
Payment Data
Deposit and withdrawal amounts, payment method, transaction timestamps — processed by our payment partners.
Betting Data
Bets placed, game activity, outcomes, and play history — used to calculate tier status and cashback.
Device Data
IP address, device type, browser information — collected for security and fraud prevention.

How We Use Your Data on penulis

We use your identity data to verify your account and comply with anti-money-laundering and know-your-customer (KYC) regulations. We are required by law to collect and verify this information before allowing you to deposit and withdraw funds. We use your payment data to process deposits and withdrawals, reconcile transactions, and detect fraudulent activity. We use your betting data to calculate your loyalty tier, determine your weekly cashback eligibility, and track your referral rewards.

We use your device data to protect your account from unauthorised access and to detect patterns of fraud or abuse. We do not use your data to build marketing profiles or to sell information to third parties. We do not send you promotional emails or SMS messages unless you explicitly opt in through your account settings on penulis.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate penulis. Our payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, and bank transfers—receive your payment information to process transactions. Our identity verification partner receives your ID and proof of address to verify your identity. Our hosting provider stores your account data on secure servers. These third parties are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data if required by law—for example, if a court orders us to provide information or if we are required to comply with anti-money-laundering investigations. We do not voluntarily share your data with government agencies or law enforcement unless legally compelled to do so.

Your Rights and Our Commitments on penulis

You have the right to access your personal data held by penulis. You can view your account information, betting history, and transaction records by logging into your account. You have the right to request correction of inaccurate data—if your name or address is incorrect, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. We must retain your identity and payment data for a minimum period to comply with anti-money-laundering regulations; after that period, we will delete your data upon request.

We use cookies and similar tracking technologies on penulis to remember your login preferences and to analyse how you use our platform. Cookies are small files stored on your device that help us improve your experience. You can disable cookies in your browser settings, though this may affect your ability to use certain features on penulis. We do not use cookies to track your activity across other websites.

We at penulis commit to protecting your data with industry-standard encryption and secure storage practices. Your privacy is not negotiable.

penulis privacy team

Data Retention and Security

We retain your identity and payment data for a minimum of five years to comply with anti-money-laundering regulations. We retain your betting and account activity data for as long as your account is active, plus an additional period for dispute resolution and audit purposes. Once the retention period expires, we securely delete your data. We use encryption to protect your data in transit and at rest. Our servers are located in secure data centres with restricted access and continuous monitoring.

We implement multi-factor authentication and other security measures to protect your account from unauthorised access. If you suspect your account has been compromised, change your password immediately and contact our support team. We will investigate any suspected breach and notify you if your data has been exposed.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been misused, contact our support team. You can reach us via live chat on penulis, by email, or through the contact form on our website. We respond to privacy inquiries within five business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

This privacy notice was last updated in the current year and may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated notice on penulis and updating the effective date. Your continued use of penulis after changes are posted constitutes your acceptance of the updated privacy notice.

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